Helping You Take Back Control Of Your Financial Future.

 

Fresh Start Insolvency are a specialist insolvency administration company who are dedicated to helping you regain control of your financial position by supporting you through your IVA journey.

What your IVA provides:

  • ONE AFFORDABLE REPAYMENT
  • FREEZE INTEREST RATES & CHARGES
  • STOP CREDITOR CONTACT

    all our clients have access to an online portal which contains the details of their IVA, including creditors, payments schedule,  current income and expenditure and much more.

    To access your client portal please click on the button below, if you do not have your portal access details, please email help@freshstartinsolvency.co.uk or call us on 0161 676 1100.”

    Client Login

    WHO ARE WE?

    Fresh Start provides support for Individual Voluntary Arrangements (“IVAs”) which is the option people who are struggling with debt often choose as an alternative debt solution. We are currently assisting thousands of clients with their IVAs and we pride ourselves on delivering excellent customer service by always treating clients in a compassionate and professional manner.

    Our friendly and experienced team have a wealth of IVA experience and are focussed on helping you achieve the successful completion of the IVA and releasing you from the burden of unaffordable debt. Along with the advantage of exceptional people in our organisation we also have the benefit of cutting-edge technology solutions which allow us to manage all aspects of your IVA.

    Fresh Start work with a number of insolvency experts, and our in-house Insolvency Practitioner, Adam Boys, is licensed by the Insolvency Practitioners Association (“IPA”).

    We are a member of the Volume Provider Regulation Scheme (“VPR”), managed by the IPA which strives to achieve better oversight, better outcomes, better service to people in debt and the public interest.

    WHAT’S OUR AIM?

    We know that being in debt can be a very challenging experience and we understand that debt issues can impact on your work, relationships, and your mental health.

    Our team will always treat you with respect and understanding and will always try to help you with any aspect of the IVA because we are dedicated to helping you find the best way to eliminate your debt problem.

    Our pledge is to offer all our customers transparent, simple and reliable service in their time of need so our biggest aim is to be there to support, comfort and assist every step of the way.

     

    TO FIND OUT MORE ABOUT MANAGING YOUR MONEY AND GETTING FREE DEBT ADVICE, VISIT ‘MONEY HELPER’ (FORMERLY THE MONEY ADVICE SERVICE), AN INDEPENDENT SERVICE SET UP TO HELP PEOPLE MANAGE THEIR MONEY. CLICK HERE TO LEARN MORE .

    FAQ

    Frequently Asked Questions

    WILL MY CREDITORS STILL CONTACT ME?
    Your creditors can sometimes take a little time to update their records after your IVA has been approved, but don’t worry. If you receive any correspondence that you are concerned about, such as threatening court proceedings or bailiff action please send them into us, and we will check that they are included in your IVA and we will deal with them for you.

    Whilst we work hard to ensure that your creditors are aware of your IVA and don’t contact you for payment, sometimes things can slip through their processes and a creditor will contact you – if this happens just inform them that you’re in an active IVA and give them our details – try and obtain contact information from them such and as an email address and reference number then let our team know and we will contact the creditor for you.

    Creditors are legally required to issue a Notice of Sum in Arrears (“NOSIA”) annually. This is just a statement to keep you informed about the account. You do no need to worry about these statements and can disregard them. They are not a demand for payment, and you don’t need to notify us about them.
    During your IVA, some creditors may sell their accounts to a debt purchaser such as ‘Lowell Finance’, ‘Cabot Finance’ and ‘Intrum’ (amongst others). If this happens just upload the Notice of Assignment (NOA) letter they send you to your client portal and we will take care of the rest.

    WHAT ABOUT FEES?
    The fees charged in your IVA are documented and agreed at the outset of your IVA and we have no influence on these. The fees in an IVA are referred to as the Nominee Fee, Supervisory Fee, and related expenses connected with the arrangement are sometimes called ‘disbursements’. Fees are charged and administered by your Insolvency Practitioner who acts as Supervisor of the IVA and we do not directly charge any additional costs to your IVA.

    Fees will be deducted from your IVA payment by your IVA Supervisor or funds from any 3rd party fund or other assets recovered and contributed to your arrangement. The terms relating to costs and fees is set out within your IVA document and if you would like a copy of these you can contact us for this at any time.

    HOW CAN I MAKE MY IVA PAYMENTS?
    We have tried to make paying your IVA as easy as possible, the best method is for the payments to be made using your debit card (‘Recurring Card Payment’ or “RCP”). All details are securely encrypted into our system for your security and payments are processed on the day it is due, even weekends and bank holidays. If the payment is declined for whatever reason, you won’t incur any charges from your bank like you would for a Standing Order or Direct Debt.

    If you do decide to make payment via standing order, please make sure you quote your IVA reference number so that your payment can be allocated to your IVA account right away.

    Payments can be made, monthly, fortnightly weekly, last working day of the month, last Friday of the month – whatever makes things easier for you to maintain your payments.

    WHAT IF MY SITUATION CHANGES?

    We understand that a people’s situations will change during the IVA term – don’t worry! We’re here to help and ensure issues are dealt with correctly and help you overcome problems that arise. It’s really important that your IVA reflects your current circumstances so keeping us informed is the first step.

    If a change in circumstances will affect your ability to manage your payments to the IVA (or meeting any other obligations), you should let us know right away. The sooner we know about a problem, the sooner we can assist you in resolving it. The important thing to remember is that we are here to help you.

    You can update your income and expenditure details by logging into your client portal, and we will review your circumstances to see what help or recommendation we can offer to resolve this with you  – options will differ depending on whether your change in circumstances is short or long term.

    We will also complete a review of your financial position and your household situation annually as per the terms and conditions of your IVA to make sure your contributions remain affordable for you.

    I’M IN ARREARS – WHAT CAN I DO?
    It’s really important that you don’t miss payments as your IVA is a legally binding solution and if you miss more than three payments then you are in breach of your obligations which would ultimately lead to the failure of your IVA. However, there are several options available to address arrears that occur as a result of unexpected circumstances and we will work with you to find the right solution to this in order to keep your IVA on track.

    If your circumstances have changed and you are not able to afford your payments in the long term, we will need to complete an income and expenditure review which you can do via your client portal. If it’s just a short-term cashflow issue or an emergency expense arising, we can authorise payment breaks subject to the terms of your IVA.

    If you already have arrears and want to prevent your IVA from falling further into breach and possibly failing, we can put a payment plan in place with you – this can be to add a small amount on top of your monthly contributions so you catch up your arrears, or they can be added to the end of the IVA.

    It’s important you speak to us so we can agree the best way forward so please do not ignore correspondence, calls or messages about your IVA.

    WHAT HAPPENS TO MY CREDIT SCORE?
    When you are using any debt solution this will influence your credit score, and it will be recorded on your credit file for six years following approval of the IVA.

    Four credit score may have been impacted prior to your IVA commencing due to missing payments to creditors or building up debts and so a debt solution may actually be useful re-building your credit score over time.

    When you successfully complete your IVA you will be free from the debts included and can begin rebuilding your credit rating.

    Get in touch

    Contact Us

    0161 676 1100

    help@freshstartinsolvency.co.uk

    Buchanan Business Park, Suite 12. Cumbernauld Road, Stepps, Glasgow, Scotland, G33 6HZ

    Fresh Start Insolvency Limited is a company registered in Scotland. Registered number SC606381.
    Data Protection Registration Number ZB481786 – Fresh Start Insolvency Limited.